If you want to be part of the transaction you need to own the customer relationship. It requires customer engagement, focus, empowerment and loyalty.
For successful companies, the failure of innovation is primarily due to fear. Innovation need structure, culture and tools with lean methodologies.
The new normal lies in the ability to work independently. This blog provides a guide to help managers to assist co-workers dealing with the challenges.
Great stories capture the imagination. The power of storytelling in leadership has no boundaries. It unlocks emotions and changes what our audience believe.