Honesty, the Win-Win Formula
That dress looks fabulous. The colour suits you.
Does a customer always want to hear the truth? Or must we sometimes ignore the fact and make them feel good. In contrast, the opposite may be true. You know it, but the customer doesn’t want to hear it. In this case, it is more about good intentions than honesty.
But how far should you stretch the good intentions?
A lawyer is required to be honest, always, but not truthful. On the other hand, a witness needs to speak the truth and nothing but the truth. When a client asks you your opinion, are you acting as a witness or defending your product?
Honesty is more than the truth; it’s all about being true to yourself. Honesty is consistent, and it unlocks confidence. But above all, it is in short supply.
The opposite of honesty is misleading or lying. Some may want to soften the lie by lowering the standards for truth. We know them by their deceptive ways. They pretend to answer a question but not at all. They act sensible but is the opposite.
Technically, they didn’t lie but are also not completely honest. If the boss does tell the whole truth, the share price may tumble, personnel may start looking for new opportunities, and the clients may walk away. When you play the short game, this is the way to go.
On the other hand, if you are in it for the long game with your customers, try honesty. It cuts through the red tape. Furthermore, it takes you where you want to go faster. As a result, they will enable you to do your best work because honesty leads to trust.
Bottom Line: First of all, be honest with yourself, your thoughts, words, actions, and wants. And then, let is spill over to your customers. You will earn respect.