Product Life cycle, it’s about generosity.
The marketing outcome. Focus on a positive cycle. Generosity has a networking effect. Don’t underestimate the impact.
Customer Journey
Customer experience is a totality of cognitive, affective, sensory, and behavioural consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
Select the emotion you want to evoke
You are the product. You set the tone of the conversation. You determine the emotional outcome. That’s what stands between you and your next customer.
Embrace customers throwing curveballs
Be ready for your most significant source of unpredictability, your customers. The more curveballs you get, the better you can hit them.
Expect the Unexpected on the Extra Mile
You don’t know what you will find when taking the long view on selfishness. It’s all about those little things when going that extra mile.
The Lost Art of Follow-Up
We all know, to get follow-on sales, you need to follow-up. Why do we perform it so apathetic?
The One Thing to do When Showing Up
Showing up is not good enough, neither giving your time. Give attention, and you will get respect in return.
Honesty, the Win-Win Formula
Closing the deal is nice, but honesty will take you further. It is one of those soft skills in short supply.
Deep Product Knowledge Brings Value to a Story
Deep Product Knowledge Brings Value to a Story Wine tasting is more than just a thing. A good tasting can result in a great experience. When you are living in […]
How to use customer impatience to your advantage
How to use customer impatience to your advantage For many, the sky is the limit when it comes to a marketing budget. Think about the price tag of the half […]
The one thing that matters most in getting into the hearts of your customers.
The one thing that matters most in getting into the hearts of your customers. We are all in the business of selling, and it is so much easier than you […]