The marketing outcome. Focus on a positive cycle. Generosity has a networking effect. Don’t underestimate the impact.

You are the product. You set the tone of the conversation. You determine the emotional outcome. That’s what stands between you and your next customer.

Be ready for your most significant source of unpredictability, your customers. The more curveballs you get, the better you can hit them.

You don’t know what you will find when taking the long view on selfishness. It’s all about those little things when going that extra mile.

We all know, to get follow-on sales, you need to follow-up. Why do we perform it so apathetic?

Showing up is not good enough, neither giving your time. Give attention, and you will get respect in return.

Closing the deal is nice, but honesty will take you further. It is one of those soft skills in short supply.

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